Yes, you may cancel your order as long as the product has not been delivered and installed.
CUSTOMER SUPPORT
We know you might have some questions, check out our FAQ to see if we’re able to help you out.
Otherwise, feel free to reach out to our customer service team.
FAQ
Check out our FAQ to see if there are answers you are looking for.
Ordering
You may call our office number at (02) 86544462 or you may message us on Facebook and we will get back to you as soon as possible.
Installation & Scheduling
You may call our office number at 865-44-62 or you may message us on Facebook and we will get back to you as soon as we can.
Our Sales team will contact you within 1 working day once we have received your order and payment to arrange for a scheduled time for installation.
Returns & Exchanges
Items are non-exchangeable and non-refundable once installation has been completed. However, our friendly technical team will be able to assist you to troubleshoot your problems.
Items can only be exchanged to a same or higher value item only if installation has not been completed. Do note that additional top-up may be required for items of higher value.
Warranty
HomeSecure Security provides 2 years warranty of parts which have faulted due to technical issues.
Your 2 years warranty is automatically activated on the date of purchase. Do note that for any repairs of parts, the original receipt will be required to be produced as a proof of purchase.
Fingerprint Access Control
Easy access at your fingertips
Mobile App Control
Monitor your home anytime anywhere
24/7 Security
Leave home worry free
Seamless Integration
A smarter way of living, connect & control